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smgly
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March 5, 2016 at 6:43 am
Hi guys,
Using WP 4.4.2, event esp 4.8.35
After purchase on the “Thank You” page, the buyer can click on “View Full Order Confirmation Receipt”. It brings up the nice HTML version that I was able to edit, however, when I click on the Download PDF link, it downloads a file, but the file is blank.
I’ve turned off all my plugins to see if there is a conflict, and it slit creates the blank PDF. I also tried with fake transactions and a real transaction and still the PDF is blank. I tried the Download PDF link at the top and the bottom, no luck.
Could you guys let me know if you’ve seen this and what I should do to adjust?
Thanks.
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Lorenzo Orlando Caum
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March 6, 2016 at 9:03 am
Hi there Katherine,
Is it completely blank?
If so there may be an error occurring. Could you temporarily turn on WordPress debugging by adding the macro in the following link to your wp-config.php file?
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#file-gistfile1-php
The wp-config.php file can be found in the WordPress root which is where the wp-admin, wp-content, and other files and folders for WordPress resides.
Then please try to trigger the error and you should see something on the screen. Could you copy and paste that here into a reply?
If you do not see an error on your screen, then please browse to this location using your SFTP or FTP client (e.g. FileZilla, Cyberduck):
/wp-content/debug.log
You should see an error recorded within the file. Please copy and paste that here in a reply.
Then go ahead and deactivate WordPress debugging by removing the macro that was recently added or setting it to false and saving changes:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#gistcomment-1239850
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Lorenzo
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