Support

Home Forums Event Espresso Premium Download PDF Fatal Error

Download PDF Fatal Error

Posted: June 25, 2014 at 1:13 pm


Olivier Tarbes

June 25, 2014 at 1:13 pm

Hello,

The client get this error when trying to download the PDF :
Fatal error: Class ‘Table_Row_Frame_Reflower’ not found in /home/cdcsite/public_html/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/dompdf/include/frame_factory.cls.php on line 201

Is it a known issue ?

WP 3.9.1
EE 4.2.5.p


Lorenzo Orlando Caum

  • Support Staff

June 25, 2014 at 1:48 pm

Hi Olivier,

I have not seen that error before but I do see that you are running an older version of Event Espresso.

The current version is 4.2.6.

Could you backup your system and update through WP plugins?

Let us know if this clears up the error.


Lorenzo


Olivier Tarbes

June 25, 2014 at 2:12 pm

Hey,

thanks for the reply

I upgraded on my dev environment, now I get this error :

Fatal error: Call to undefined function imagecreatefrompng() in /home/cdcsite/_stage/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/dompdf/lib/class.pdf.php on line 4204

URL : http://stage.dependancemontreal.ca/thank-you?ee=download_invoice&id=1-778c67fc2c481823b6dffeeb5d5bad7d&receipt=true

Other thing, I had to activate the licence Key on my DEV, is there a way to get it back when I’m done testing ?

Thanks !!


Josh

  • Support Staff

June 25, 2014 at 2:20 pm

Hi Oliver,

You’ll need to make sure that the GD Library is installed on your server. Here’s a related stackexchange thread where some solutions are offered:

http://stackoverflow.com/questions/13338339/imagecreatefromjpeg-and-similar-functions-are-not-working-in-php

As an aside, it turns out you can test Event Espresso on a dev server without activating keys there. Now that the dev server has the support license tied to it, you will need to request a reset for the key (you can skip it where it asks for payment, we’ll reset for free, but please don’t activate the key on the dev site in the future. Instead you can manually update the plugin on the dev site for testing)


Olivier Tarbes

June 25, 2014 at 7:30 pm

thanks it’s working now !!

The support post ‘Download PDF Fatal Error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso