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kjie
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February 11, 2016 at 4:15 am
Hi,
I’m still in the testing phase, but when a customer buys one or multiple ticket(s), he/she received duplicate emails. I’m using mailgun as a plugin. When I’m sending a test email from the backend, it works normal, but when a customer buys tickets the regular way, they receive duplicate emails.
How can I solve this?
Ranco
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Tony
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February 11, 2016 at 4:29 am
Hi Ranco,
Which payment method are you using during testing?
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kjie
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February 11, 2016 at 4:30 am
Hi Tony,
iDeal Mollie.
Ranco
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Tony
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February 11, 2016 at 6:23 am
Thank you, I can reproduce this on one of my test sites and have created a ticket for the developers to investigate.
We will update this thread with any news/feedback provided from the developers.
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kjie
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February 11, 2016 at 6:26 am
Hi Tony,
Thanks. Do you have any idea of the time schedule? I will start selling tickets this monday. And another question, since I start using Mailgun, the ‘sender name’ of all the emails have changed. Where can I undo/change this?
Ranco
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Tony
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February 11, 2016 at 6:34 am
Thanks. Do you have any idea of the time schedule?
Not currently, we’ll need to investigate to find the cause and then we’ll have more of an idea.
And another question, since I start using Mailgun, the ‘sender name’ of all the emails have changed. Where can I undo/change this?
What has it changed to? If it is an email I don’t need the email, but has it changed to use an email set within the admin?
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kjie
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February 11, 2016 at 6:37 am
Hi Tony,
The name was ‘De Zilveren Bal, 15 maart 2016, Elfstedenhal Leeuwarden’ and is now changed to ‘Elfstedenhal Leeuwarden’, but I did not change anything in the settings.
Ranco
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Tony
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February 11, 2016 at 7:02 am
Ok, I see.
That looks like a change from within Mailgun, I would recommend contacting their support to see how you can alter the from name within the emails.
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Tony
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February 11, 2016 at 3:49 pm
Hi Ranco,
One of our developers has been investigating this and can not reproduce the multiple emails.
Can you confirm you are running the latest version of EE4 (4.8.33) and iDeal (1.1.3)?
If you run a test registration on your site now do you still get multiple emails?
I could reproduce this earlier today but no longer can, multiple and single tickets are all triggering a single set of emails. Nothing has changed on my site so I’m confused as to why this would be the case, I will carry on doing some digging into this.
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kjie
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February 12, 2016 at 3:55 am
Hi Tony,
I was running 4.8.32, now .33. I still have huge issues with emails. With mailgun I did not receive any emails anymore. I decided to deactivate the plugin and try it with the normal wp_mail. I just received 2 out of 3 emails (so one is missing). When I ‘resend’ the emails in the confirmation page on the website, I again receive 2 out of 3 emails, but with one different email, isn’t that odd?
Can you please give me a location where I can drop my login details so you can fix Event Espresso? It’s clearly not working properly and I’ve only got 2 more days.
Ranco
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Tony
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February 12, 2016 at 4:22 am
When I ‘resend’ the emails in the confirmation page on the website, I again receive 2 out of 3 emails, but with one different email, isn’t that odd?
Have you modified any of the message templates?
Which email is missing?
It depends on how the messages are setup as to whether the above is odd or not.
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kjie
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February 12, 2016 at 5:31 am
Hi,
Yes I have modified the messages templates.
Ranco
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Tony
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February 12, 2016 at 9:53 am
If you can send temporary login details I can take a look, please use this form:
https://eventespresso.com/send-login-details/
Note that as you have modified the message templates this could be due to those modifications. I’ll take a look and see if I can see any reason for the missing email.
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