|
Tam Nguyen
|
October 20, 2013 at 6:40 pm
I understand that a registered user can purchase an event through Paypal, but does EE offer the feature wherein a user cancels one of their events and gets a refund directly from Paypal?
If not, what should the process be? At the moment, admins don’t get an email when someone cancels an event.
Please help!
Thanks,
-Tam
|
|
Tony
|
October 21, 2013 at 4:52 am
Hi Tam,
Event Espresso does not issue refunds through any of the gateways we support. This would need to be issued manually by the event manager.
Regarding no admin email’s on user cancellation, we have a ticket for this so I will add this thread to it and see what options are currently available.
|
|
Tam Nguyen
|
October 21, 2013 at 7:31 am
If I were to modify this, would it be in the my_events_page.php file of the member plugin?
|
|
Sidney Harrell
|
October 21, 2013 at 10:06 am
Yes. I whipped up a snippet to add in the cancellation email:
|
|
Sidney Harrell
|
October 21, 2013 at 10:13 am
Also, as a note, this was added as a feature into the next version of the members add-on (1.9.8). The attendee won’t be deleted from the DB, instead, their status is changed to “cancelled”.
|
|
Tam Nguyen
|
October 21, 2013 at 1:32 pm
Perfect, thank you very much!!!!!
|
|
Tam Nguyen
|
October 22, 2013 at 3:19 pm
So I finally had a chance to test this newly added function, and it seems to kinda break…
Here’s the error:
<code>My Events Management
Fatal error: Call to undefined function espresso_prepare_email_data() in /var/www/vhosts/fstoppersworkshops.com/httpdocs/wp-content/plugins/espresso-members/my_events_page.php on line 27</code>
|
|
Tam Nguyen
|
October 22, 2013 at 3:22 pm
When I commented out that line, this is the error I got:
Fatal error: Call to undefined function event_espresso_send_email() in /var/www/vhosts/fstoppersworkshops.com/httpdocs/wp-content/plugins/espresso-members/my_events_page.php on line 28
|
|
Tony
|
October 23, 2013 at 5:24 am
Hi Tam,
Can you go to Event Espresso -> System Status.
Look for ‘Server Configuration’ and then find ‘WP Memory Limit’
What value is this set at currently?
|
|
Tam Nguyen
|
October 23, 2013 at 7:14 am
Here’s my PHP status:
<code>PHP Version 5.3.3
Server Software Apache
WP Max Upload Size 8MB
Server upload_max_filesize 128MB
Server post_max_size 8MB
WP Memory Limit 96MB
WP Debug Mode No
Espresso Logging Log directory is writable.</code>
|
|
Sidney Harrell
|
October 23, 2013 at 10:32 am
That’s really strange. It seems like it’s not loading the email.php function file when it loads the my_events page. Try putting this line in before that first line, the “while” line:
require_once(EVENT_ESPRESSO_PLUGINFULLPATH . "includes/functions/email.php");
|
|
Tam Nguyen
|
October 23, 2013 at 2:00 pm
Sidney,
I haven’t tried that last method with the require_once, but my client has made a decision to not have the option for subscribers to cancel their event. I guess we can close this ticket for now.
Thank you!
-Tam
|
