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Different tickets showing the same if purchased in same cart

Posted: December 10, 2019 at 12:26 pm


sawdustartfestival

December 10, 2019 at 12:26 pm

Hello,
We have a couple tickets that have custom templates assigned to them. Problem is if someone purchases the different tickets at the same time they do not use the different templates which are used to easily identify the ticket. What can be done?
Thank You, Troy


Tony

  • Support Staff

December 11, 2019 at 5:14 am

Hi Troy,

When the multi-event registration add-on is used to add tickets from multiple events EE will always use the default message template for each message type, it is not possible to force it to send a custom template at this time.


sawdustartfestival

December 11, 2019 at 11:37 am

Will this be changed in the future? It really helps when there is a long line to get in and some people need to be directed specially with these tickets. Also since both tickets are special in which I manually typed in the dates now these will the original ticket dates.


Tony

  • Support Staff

December 11, 2019 at 11:47 am

Will this be changed in the future?

Possibly, although no ‘soon’.

We are working on other areas of the plugin (currently Recurring events) and have other features planned for after that work is complete.

It really helps when there is a long line to get in and some people need to be directed specially with these tickets.

As a workaround, you could use the [EVENT_META_*] within the default template and set a custom field on each of the events (or just one).

So say you have a custom field with the key ‘ticket_info’, and the value holds the information you are currently adding into the ticket itself, you add [EVENT_META_*ticket_info] into the default template in the location you want that to be output (you can warp the shortcode in additional HTML tags to make the contents stand out if you prefer).

Then tickets for that event will pull in the custom field and display the text, tickets for events with no custom field set, will return nothing for the above shortcode. You’re then using a single default template with custom values from individual events.

Make sense?

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Status: closed

Updated by  Tony 8 months ago ago

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