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Alexander Ford
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January 11, 2015 at 4:34 pm
We have been testing our payment gateway and I processed a ticket purchase using Authorize.NET with the test mode enabled.
WordPress Version 4.1
EventEspresso Version 4.4.8.p
EventEspresso Infusionsoft Version 2.1.0.p
Event Registration Page: http://measurablegenius.com/events/master-planning/
Now, when I attempt to delete the payment I receive the following error message:
An error has occurred:
This Payment is currently linked to one or more Extra Meta records. If this Payment is incorrect, then please remove it from all Extra Metas before attempting to delete it.
EEM_Base – delete_is_blocked_by_related_models – 833
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Lorenzo Orlando Caum
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January 12, 2015 at 9:25 am
Hi Alexander,
When you try to remove the payment by clicking on the Trash icon, do you see a pop up window like this?
http://cl.ly/image/1g421R1y3S0A
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Lorenzo
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Alexander Ford
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January 12, 2015 at 9:27 am
Hey Lorenzo,
When I go to download the image you’ve posted I get a CloudApp error.
Alexander
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Lorenzo Orlando Caum
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January 12, 2015 at 10:14 am
Alright, how about this one?
http://cl.ly/image/1V4110040U1n
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Lorenzo
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Alexander Ford
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January 12, 2015 at 10:18 am
Hey Lorenzo,
Yes, I receive that confirmation window. The error occurs after pressing “Delete”.
Alexander
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Lorenzo Orlando Caum
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January 12, 2015 at 1:09 pm
Hi Alexander,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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Alexander Ford
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January 12, 2015 at 1:22 pm
Submitted as per your request.
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Lorenzo Orlando Caum
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January 15, 2015 at 10:45 am
Hi Alexander, we have a fix that is in a future release of Event Espresso 4.5 and up. I’ve asked the development team for a workaround for the current release.
I’ll share that information with you via email once I’ve confirmed a solution for the current release of Event Espresso 4.
Thanks
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Lorenzo
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