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Deleted Registration

Posted: October 31, 2015 at 11:10 am


Anthony Loui

October 31, 2015 at 11:10 am

Hi,

I deleted a registration by accident and I received payment for it but the registration information is deleted. I put it in the trash and empty the trash.

Is there anyway you can help recover it?

Best,

Anthony


Tony

  • Support Staff

    •

November 2, 2015 at 3:25 am

Hi Anthony,

If you have trashed and then permanently deleted the registration then it has been deleted from the database. The only way to retrieve that information is if you have a database backup of the site from when the registration had not been deleted although even then it won’t be straight forward to extract and insert into your current database.

I would recommend contacting the attendee and have them re-register onto the event and then you can manually apply the payment to their new registration from within the admin.

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Updated by  Tony 8 years, 6 months ago ago

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