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Delete Extra "Custom Message Templates"

Posted: April 8, 2019 at 3:57 pm


April 8, 2019 at 3:57 pm

While learning how to create “custom message templates” I’ve created extra “templates” that I now want to delete… how do I do this?
I don’t see a “Delete” option to apply.

I can identify and check the ones I want to delete (see image)
…but I’m concerned about clicking “Trash” fearing I’ll also delete the ones I want to keep.

Also, where/how do I change the “custom message templates” DESCRIPTION.



  • Support Staff

April 8, 2019 at 8:14 pm


The checkbox selections on that page actually do nothing. To trash a Custom Message Template, you click on the Move to Trash link that appears when the pointing device (or mouse) hovers on the row of a custom template. After the template is moved to the trash, you can view the trashed messages by clicking on the Trash link (shown in your screenshot). Then, on the Trashed view, you can permanently delete.


April 11, 2019 at 12:20 pm


Where is “the Move to Trash link” can’t find it!

    Also, #Question #2…

> Where/How do I change the “custom message templates” DESCRIPTION.



  • Support Staff

April 11, 2019 at 6:41 pm


Here’s a screenshot that shows where the “move to trash” link will appear when you hover on the row:

The description is part of the help text for the message templates, it’s not something that can be changed.

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