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Default Ticket not working

Posted: September 19, 2023 at 1:22 pm


September 19, 2023 at 1:22 pm

I followed the new instructions for creating a default ticket, but it doesn’t seem to be working. When I create a ticket after I set that, it still says this ticket is free. Also, is this something that needs to be done for every event? I can’t set a global price for all of the events I create?

Also, suggestion: When searching the Help Documents here, it would be really helpful if they were sorted newest to oldest. Most times answers from 2017 won’t be helpful, or I would at least want to look at newer ones first. Also, if they could be filtered or divided by forum topics vs. documentation that would also make it easier to find what I want.


  • Support Staff

September 19, 2023 at 6:51 pm

Once you created default ticket, This default ticket will only applied whenever you create new Event.

1.) Add Default ticket

2. Add new Event

3. You will notice, by default you will have default ticket showing up.



September 20, 2023 at 2:51 pm

I have events that I keep adding new datetimes to. Default tickets only showing up when I create a new event is very inconvenient for me. I will have to create a lot of events over that are already in use.


  • Support Staff

September 20, 2023 at 9:15 pm

Default tickets are only used when those tickets exist as default tickets when a new event is created.

It is not possible for several reasons. If a new default ticket was created it would:

  • require that we associate that default ticket with a datetime
  • that datetime and ticket could go on sale for an event that is past
    thus, past events could be re-activated and cause other issues.
  • Thus, default tickets are only used for new events so the event organizer can confirm that the correct tickets and datetimes are set up for the current event.

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