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Date shows wrong under transactions page and invoice

Posted: February 11, 2018 at 11:49 pm


Jakob Naredi

February 11, 2018 at 11:49 pm

I get the wrong dates and therefore new bookings are not shown if not changing date to filter from. Please see (same booking):
https://prnt.sc/idhd6s Transactions page shows 19th February
https://prnt.sc/idhek0 Invoice shows 15th February
https://prnt.sc/idhedr Registrations page shows 13th February
https://prnt.sc/idhdmw Registration page shows 13th February

Thanks,
Jakob


Tony

  • Support Staff

February 12, 2018 at 4:40 am

Hi Jakob,

Your site is currently using an invalid timezone string (‘UTC+2:00’ to be exact).

EE would have displayed a notice that linked to a blog post explaining the problem:

https://eventespresso.com/2017/08/important-upcoming-changes-dates-times/

Go to Dashboard -> Settings -> General -> Timezone.

Set that to a city closest to your location (or if you work remotely a city closest to the location of the events).

Once you’ve changed the timezone confirm if the dates/times display correctly on all locations.


Jakob Naredi

February 21, 2018 at 2:55 am

Now I have changed but it still shows wrong date in lists. For example I had a registration yesterday (20th February) that shows invoice date 2nd March. https://prnt.sc/ihq54i

I havn’t monitored new registrations after change. Will do that and report again.


Tony

  • Support Staff

February 21, 2018 at 3:02 am

May I ask, what you changed?

Your site is still currently using an offset value in the timezone setting

Dashboard -> Settings -> General -> Timezone

That’s currently set to ‘UTC+1:00’

Change it to a location close to you rather than an offset.


Jakob Naredi

February 21, 2018 at 3:06 am

I changed to “UTC+1:00”, didn’t the locations. Now it’s changed to “Stockholm”. However the problem is the same in the transactions list.


Josh

  • Support Staff

February 21, 2018 at 11:02 am

The problem will remain for existing transactions but new transactions going forward should have the correct times now that the Timezone setting is not using a UTC offset.

The support post ‘Date shows wrong under transactions page and invoice’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 3 months ago ago

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