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chefalice
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February 2, 2017 at 7:35 pm
Someone emailed me they are unable to regsister; after filling out form this error message appears:
“Your form data could not be applied to any valid registration”.
Here is the link to the event: http://chefalicecooking.com/events/tasting-thailand/ Please. will you help me as soon as you can? Thank you!
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Tony
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February 3, 2017 at 4:14 am
Hi there,
The error is usually caused by caching, are you running any caching plugins on the site?
If so clear the cache and temporarily de-activate caching, do the registrations work then?
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chefalice
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February 4, 2017 at 8:26 am
Hi Tony,
I have no idea what you mean or how to do this. Please,can you explain it as simply as possible? I don’t know what a cache is, if I have one or how to clear one. I tried reaching out to the guy who built my site but he doesn’t respond. I must fix this problem please. Thank you!
Alice
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chefalice
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February 4, 2017 at 8:40 am
Registration Checkout
Hi Tony, So, I just tried to test register for another event and this is what I got: Please, help me sort this all out, I am not happy with this program.
Nothing in your Event Queue
You need to select at least one event before you can proceed with the registration process.
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Lorenzo Orlando Caum
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February 5, 2017 at 12:51 pm
Hello,
Is your web host Go Daddy?
If so, the caching may be the cause of the issue and we have a solution here (https://eventespresso.com/topic/incompatible-with-godaddy-managed-wordpress-hosting/).
You can share a temporary login here and we’ll help you deactivate it:
https://eventespresso.com/wp-login.php
—
Lorenzo
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chefalice
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February 5, 2017 at 1:24 pm
Hello Lorenzo,
Yes, GoDaddy is my web host. I appreciate you coming to my rescue. I am already logged in here so I don’t understand about creating a temporary log in. Please explain to me? Thank you!
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chefalice
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February 5, 2017 at 2:21 pm
Hi Lorenzo,
Go Daddy support rep said they cannot help me because I have C Panel, not a Managed Word Press. PLEASE help me. My business cannot function if no one can register. This has now been three days, and am quite frustrated. I am waiting for assistance as soon as possible. I am logged in so I still don’t understand about creating a temporary login. Please be detailed in your response or call me?
570-856-6525.
Thank you!
Alice
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chefalice
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February 5, 2017 at 2:22 pm
Here is my password for Event Espresso:
*redacted*
-
This reply was modified 7 years, 11 months ago by
 Josh. Reason: removed password
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Josh
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February 6, 2017 at 8:09 am
Hi there,
Please do not post passwords into the forums.
I checked your website and there is a problem with caching there. We have a guide that shows how to correctly set up caching here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
If you need further help with deactivating the cache for Event Espresso pages, you can complete this form and support staff can get more specific information about how the caching is set up on your website:
https://eventespresso.com/send-login-details/
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Josh
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February 6, 2017 at 9:31 pm
Hi Alice,
The password you sent for your website was incorrect, but the SFTP information was correct. So we were able to delete Godaddy’s object-cache files. These files must not be added back in the future, or things will break again. Please let the website builder know that these caching files must not be used on websites that have Event Espresso. They were incorrect and when they said the problems were from Event Espresso. This all could have been avoided had they chose a recommended hosting plan, or at least fixed sooner had they read our documentation.
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chefalice
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February 7, 2017 at 7:24 am
Hi Josh,
I thank you very much for your hard work in fixing this. I am sorry that your company was incorrectly blamed. Are you suggesting that I switch hosting plans?
Cheers,
Alice
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Josh
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February 7, 2017 at 9:06 am
You’ll likely avoid future problems if your site gets moved to one of the recommended hosts. The potential scenario that’s something to be concerned about is if Godaddy adds those caching files back to your site then things will all of a sudden break again, with no warning. If you decide to stay on Godaddy hosting, someone will need to keep an eye out for those files getting added again.
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chefalice
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February 7, 2017 at 12:28 pm
Okay, thanks. What are some of the recommended hosting sites to avoid this problem again?
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Josh
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February 7, 2017 at 12:33 pm
The recommended hosts are listed on our requirements page:
https://eventespresso.com/requirements/
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