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Customer can't get to Pay by Credit Card form

Posted: April 22, 2013 at 3:48 pm


wharrah

April 22, 2013 at 3:48 pm

Customers are reporting that when they click on the “Pay by Credit Card” graphic, the billing/payment information form flashes onscreen briefly and disappears.  Are there any known conflicts with any particular browser+extension combinations that may cause this?  Is this a Javascript issue?

We have been using the same version of WordPress with Event Espresso successfully for some time, and just started getting reports on this issue today.

WordPress 3.4.2/ EventEspresso 3.1.30.7P using Authorize.net AIM


Josh

  • Support Staff

    •

April 22, 2013 at 4:48 pm

Hi there,

I’ve seen this happen before when it’s in Internet Explorer *and* compatibility view is turned on. There are ways to make sure that compatibility view is turned off in the browser when IE users visit your site. Usually it involves adding a meta tag to the header.php file of your theme:

http://stackoverflow.com/questions/6348959/how-to-disable-compatibility-view-in-ie

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Updated by  Josh 11 years ago ago

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