Customer being sent Duplicate Payment Details email:

Posted: February 2, 2024 at 3:59 pm

EE4 Everything License

February 2, 2024 at 3:59 pm

Hi, when a customer pays they are being sent two “payment details” emails. I use mandrill so can see all emails the system sends out: for 8 years it’s only sent one payment details email to the customer: but now it’s sending duplicate (2) to same customer.

Jarred

EE4 Everything License

February 2, 2024 at 4:00 pm

Payment details

Rio

Support Staff

February 4, 2024 at 7:00 pm

Hello,

Which payment method are user using on the site?

If you go to Event Espresso -> Messages -> Message Activity.
Can you see the duplicate messages listed there?

Thanks

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Customer being sent Duplicate Payment Details email:

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