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Custom Template Add-on not working

Posted: September 21, 2017 at 1:30 pm


learningfun101

September 21, 2017 at 1:30 pm

We have had this working for over a year with no problems and for some reason either yesterday or today it stopped and all we get now is the code that we use.

http://www.learningfun101.com/programs/camps/

Thoughts?


Josh

  • Support Staff

September 21, 2017 at 2:02 pm

Have you checked to make sure the plugin is activated? Also, is that a valid filename in the shortcode’s template_file parameter? The Custom Template add-on does not include a template with that name, but it may be that someone developed one and installed it on your website.


learningfun101

September 21, 2017 at 2:31 pm

Would the plug in become inactive? the code has worked for a full year so I am not sure why. It is on all the pages that we have used a custom code:

http://www.learningfun101.com/locations/northaustinarea/


Josh

  • Support Staff

September 21, 2017 at 4:30 pm

Are you able to go to your site’s WP > Plugins page and check to see if the Custom Template add-on is activated or deactivated?


learningfun101

September 24, 2017 at 8:40 am

hello again, sorry for the delay in response (busy weekend)
Yes it is on the plugin page and yes it is activated.


Tony

  • Support Staff

September 25, 2017 at 4:04 am

Have you recently updated your theme or any other plugins? There may be a conflict with an update causing this.

It is on all the pages that we have used a custom code:

Does it work if you just have [EVENT_CUSTOM_VIEW]?

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