|
Jane Baillie
|
June 9, 2014 at 8:32 am
Using EE4
I have several custom questions thati have added to the “personal information” group.
In the registration approved email message, I am using [question_list] and it display all questions, however the custom question answers are not displayed.
How can I display the custom answers in the registration email sent to registrants
|
|
Lorenzo Orlando Caum
|
June 9, 2014 at 1:18 pm
Hi there Jane,
I tested this on a free event and an extra field that was added to the personal information question group did appear: http://cl.ly/image/1A2I2J2y3m1w
I also tested on a paid event and the information was shown:
http://cl.ly/image/253t3N3k3435
Is your software up to date? The current version of EE4 is 4.2.5.
—
Lorenzo
|
|
Jane Baillie
|
June 10, 2014 at 9:43 am
Hi,
Yes software is up to date.
Still having the same problem
This is within MESSAGES > ALL EVENTS > Registration Approved> Event admin.
[QUESTION] : [ANSWER] Within [QUESTION_LIST] brings out all the questions )even the custom questions, however no custom answers are exported to the email.
🙁
|
|
Dean
|
June 11, 2014 at 1:53 am
Hi,
I also cannot replicate this, my test questions and answers are being shown on both admin and registrant emails (EE 4.2.5).
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
|
|
Jane Baillie
|
June 11, 2014 at 8:34 am
Currently using EE 4.2.4.
Sorry we are unable to provide login details
I’ve created a new question group and added it to the registration form, still having the same problem with only the new questions being exported into the email and no answers being exported.
|
|
Josh
|
June 11, 2014 at 3:35 pm
Hi Jane,
Is it possible to clone the site onto a development server and send us credentials to that one?
|
|
Jane Baillie
|
June 12, 2014 at 7:07 am
Hi, Unfortunately we can’t give out credentials as it contains some sensitive data.
Still having the same issues, after some investigation we found that the answers for the custom question with ID 11,12,13,13 are NOT written to the database table – adam_esp_answer .
I have attached some screenshots, custom questions showing the ID’s – 11,12,13 14
–
example of a custom question –
Answer database, showing no values for the answers of 11,12,13,14
|
|
Jane Baillie
|
June 12, 2014 at 7:10 am
custom questions showing the ID’s – 11,12,13 14 – https://www.dropbox.com/s/vf1lms6ja7dfkfh/custom%20question.jpg
example of a custom question –
https://www.dropbox.com/s/u9m3bz3dtx41gov/Example%20custom%20question.jpg
Answer database, showing no values for the answers of 11,12,13,14
https://www.dropbox.com/s/xsam6yq4b7lf8ee/answer%20database.jpg
|
|
Lorenzo Orlando Caum
|
June 12, 2014 at 10:23 am
Hi Jane,
Thanks for those screenshots. Could you please try a registration through the WordPress admin?
WP-admin –> Event Espresso –> Events. Then hover over the name of an event and click on Registrations. At the top of the screen, click on Add New Registration.
Then complete the registration and be sure to enter some information in the custom questions.
Is anything recorded in this registration?
—
Lorenzo
|
|
Jane Baillie
|
June 13, 2014 at 3:35 am
Hi Lorenzo, I completed your process and YES!! it records the custom question answers!!
How can we implement a fix for regular users??
Many thanks!
|
|
Jane Baillie
|
June 13, 2014 at 4:12 am
Please let me know if you have a fix for this bug please, I’m looking for the site to go live ASAP.
Much appreciated 🙂
|
|
Lorenzo Orlando Caum
|
June 13, 2014 at 8:40 am
Hi Jane,
Thanks for running that test.
Something may be interfering with the registrations on the front end.
Could you try these steps:
In one tab open the WordPress Plugins page.
In another tab open the registration overview page (shows list of registrations) in the WordPress admin.
In another tab open any event page on the front end of the site.
Then in the first tab, deactivate all plugins and reactivate Event Espresso. Then reactivate one or two plugins.
Then in the event tab, begin and complete a registration. Then return to the registrations overview tab and refresh and click on the new registration. Are the custom question answers recorded?
If so, then activate a couple more plugins in the WordPress plugins screen and run another registration.
Repeat this process until the registrations stop recording the answers.
Let us know if this helps!
—
Lorenzo
|
|
Jane Baillie
|
June 13, 2014 at 9:14 am
Hi Lorenzo, I deactivated all plugins and custom question answers are still not recorded from the frontend.
What else can we try?
|
|
Lorenzo Orlando Caum
|
June 13, 2014 at 9:27 am
Hi Jane,
Could you share a link to an event so we can take a look at this issue? I want to see if there are any errors on the page
If you do not want to share this link here in our support forums then please email the link to the email address below and also include a link to the support post.
support [at] eventespresso.com
Thanks!
—
Lorenzo
|
