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Custom Email Templates Sending GLOBAL and CUSTOM

Posted: May 27, 2020 at 9:11 pm


Jarred

May 27, 2020 at 9:11 pm

We setup an online event, and scrolled all the way to the bottom and changed the “Email Ticket Notice” to use a “Custom template”. But for some reason, Event espresso emailed out BOTH the NEW custom template AND the Old global template?

How are we supposed to use a Custom Ticket Notice template on a PER event basis and make certain that ONLY the ‘Custom Ticket Notice” template is sent instead of BOTH the global and custom?

https://www.screencast.com/t/aVUS2KVD3c

Below is our CUSTOM email with subject line “Your Company name Tickets”
https://www.screencast.com/t/irf3PkxsMjJT

BUT, it also sent this email at same time with SAME subject “Your Company name Tickets”.
https://www.screencast.com/t/Awwhw3SOu

So as u can see, even tho we setup “Custom Ticket Notice” ee emailed out the Custom and Global Ticket Notice.


Tony

  • Support Staff

May 28, 2020 at 4:56 am

Hi Jarred,

99% of the time when something like this is reported, it isn’t because EE is sending out the default and custom email but because the user has edited the wrong ‘context’ within a message type and then gets a different context than they expected.

So in the case of Ticket Notice, there are 2 contexts Primary Registrant and Registrant.

See here: https://monosnap.com/file/j47HejpwiwGpBUAouXvDf8FE451VOB

What are the contexts? Well, in short, they are independent templates for a specific message type. A clearer example is say a Registration Approved message, the content of the email you would send to the Event Admin informing them of a registration would very likely contain different information than you could send to the Registrant themselves. Both are still a ‘Registration Approved’ message but have different contexts.

Your screenshots don’t show enough information for me to be sure, but I suspect you have edited the Primary Registrant context of your custom message template and the ‘Registrant’ context is still enabled, meaning you now get both contexts.

If you can add a screenshot of whole page when editing your custom template, I can tell you from that, the main part is the page title, does the section you have added custom text so show ‘Event Espresso – Editing Email Ticket Notice Template (Primary Registrant Recipient)’? If so, you have enabled the primary registrant context and sent both.

To answer your question:

How are we supposed to use a Custom Ticket Notice template on a PER event basis and make certain that ONLY the ‘Custom Ticket Notice” template is sent instead of BOTH the global and custom?

You set the specific message template to use on the event in the notifications section as you have done. EE does not send both the custom and global/default message types together. (See above)

So as u can see, even tho we setup “Custom Ticket Notice” ee emailed out the Custom and Global Ticket Notice.

The screenshots of the email contents do not show that EE is sending both a custom message type and a default message type.

It shows 2 emails with different contents which is most likely, 2 contexts within the Ticket Notice message type.

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Updated by  Tony 1 month, 1 week ago ago

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