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Custom confirmation email not working

Posted: December 30, 2014 at 12:03 pm


Alessandro Iannelli

December 30, 2014 at 12:03 pm

Hi,
I have set up a custom confirmation email, clicked “yes” in the event overview and selected the one I want to send but it doesn’t work – I still get the default one in my mailbox…any idea why?
thanks for your help,
Ale


Lorenzo Orlando Caum

  • Support Staff

    •

December 30, 2014 at 5:34 pm

Hi, did you save changes to the event after changing that option via the editor editor?

Also, keep in mind that this custom email will only apply to this event so if you registered for a different event while testing then it would not be used.

—
Lorenzo


Alessandro Iannelli

December 31, 2014 at 6:44 am

Hi, yes I did…changes are saved and I’m testing the right event.


Lorenzo Orlando Caum

  • Support Staff

    •

December 31, 2014 at 8:00 am

If you copy the contents of the template into the custom email area in the event editor, does it then work?

—
Lorenzo

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Updated by  Lorenzo Orlando Caum 9 years, 4 months ago ago

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