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Joan Mershon
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July 24, 2014 at 9:44 am
In the past – I have had lots of people start the registration process, but not complete it by paying for the class. These folks show up in the list of Attendees, but do not count as part of the active enrollment. This is great. When a community partner does this, they contact me directly for payment and I switch their person to complete status.
Yesterday a community partner told me that he had registered someone for a class. This was news to me – which is not a good thing. Since we were both in my office, I asked him to register himself so I could watch the process. He did everything normally – except he stopped prior to payment. He was given a registration ID number and everything. He did not show up in the Attendee list when all was said and done.
This morning (just now) I duplicated what the Partner and I did yesterday – this time the Test entry shows up in the list as I expected.
Any guesses as to what happened? I cannot have people registered for an event and not know about it.
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Dean
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July 24, 2014 at 1:02 pm
Hi Joan,
That’s unusual. When the person get’s past the Confirmation page they are added to the database.
The only time they would “disappear” is if they then went back to the start of the registration and re-registered someone else. The first person would be overwritten.
Once the person presses the finalise button or pays this cannot happen, which is why we added JavaScript warnings when the user tries to exit the page without following the registration process.
You said that you watched the person do this so I am assuming they did not backtrack at all?
What version of EE are you using?
What browser was used when the issue was shown?
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Joan Mershon
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July 24, 2014 at 1:52 pm
EE3 & FF30
There was no back tracking, until the end. Once they got the Reg ID, then they backtracked out. They did get a “do you really want to leave?” type message. They did not register anyone else.
This morning I did the same thing – including backtracking – and it did save to the database.
I need to be very clear on how far they need to go in the process, without paying, to get it to stick. About half my participants are from community partners, so I need to know how to train them on this pesky detail.
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Joan Mershon
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July 24, 2014 at 1:53 pm
Let me clarify – my computer has FF30 – I have no idea what the partner is using…neither do they.
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Lorenzo Orlando Caum
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July 24, 2014 at 3:08 pm
Hi, are you running any caching plugins on your site and could you also confirm that you are running the latest version of Event Espresso 3?
https://eventespresso.com/wiki/change-log/
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Lorenzo
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Joan Mershon
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July 24, 2014 at 3:28 pm
Event Espresso version 3.1.36.5.P
WordPress version WP 3.9.1
Installed plugins
Announcer by Aakash Chakravarthy version 3.0,
Benchmark by Mark Maunder version 1.1,
ClassDex by John Daskovsky version 1.1.6,
Email Log by Sudar version 1.7.4,
Event Espresso – Attendee Mover Tool by Event Espresso version 1.1.b,
Event Espresso – Calendar by Event Espresso version 2.2.4.p,
Event Espresso – Custom Template Display by Event Espresso version 1.0,
Event Espresso – Social Coupons by Seth Shoultes version 1.5.4.p,
Event Espresso – MailChimp Integration by version 1.2,
Event Espresso – Multi Event Registration by Seth Shoultes version 1.0.5.p,
Event Espresso – Permissions by Event Espresso version 1.5.5.p,
Event Espresso – Recurring Events by Event Espresso version 1.1.8.p,
Event Espresso – Social Media by Event Espresso version 1.1.7.p,
Event Espresso Template – Calendar Table by Event Espresso version 1.1,
Event Espresso – Ticketing by Event Espresso version 2.1.p,
Event Espresso by Event Espresso version 3.1.36.5.P,
Exclude Pages from Navigation by Simon Wheatley version 1.92,
Flip Book by flipbuilder.com version 1.0,
Google Sitemap by BestWebSoft version 2.9.1,
MailChimp by MailChimp and Crowd Favorite version 1.4.1,
NoSpamNX by Sven Kubiak version 5.1.15,
Obfuscate E-mail by Scott Reilly version 3.2,
P3 (Plugin Performance Profiler) by GoDaddy.com version 1.5.1,
Print Friendly and PDF by Print Friendly version 3.3.8,
Pushover Notifications for WordPress by Chris Klosowski version 1.9.3.1,
Shortcodes Ultimate: Extra Shortcodes by Vladimir Anokhin version 1.2.1,
Shortcodes Ultimate by Vladimir Anokhin version 4.9.0,
Simple Links by Mat Lipe version 2.5.8,
Responsive WordPress Slider – Soliloquy Lite by Thomas Griffin version 2.1.4,
TinyMCE Advanced by Andrew Ozz version 4.0.2,
UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson version 1.9.17,
User Switching by John Blackbourn version 0.9,
Wordfence Security by Wordfence version 5.1.6,
WP to Buffer Pro by WP Cube version 2.3.8,
WPtouch Mobile Plugin by BraveNewCode Inc. version 3.4.4
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Lorenzo Orlando Caum
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July 24, 2014 at 3:43 pm
Does he have steps to duplicate the issue with a specific web browser?
The attendee is saved once the registration is confirmed.
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Lorenzo
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Joan Mershon
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July 24, 2014 at 3:46 pm
The first time it happened – Partner did it at his computer – specifics are unknown.
The second time he did it was at my computer – with FF30. I watched carefully and that Test registration did not save. I tried to duplicate it today – also with my computer – but it saved Teddy Test with no problem.
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Lorenzo Orlando Caum
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July 24, 2014 at 8:05 pm
Could you share a link to this event and I’ll try a registration in Firefox under the name eetest?
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Lorenzo
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Joan Mershon
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July 25, 2014 at 12:21 pm
Thanks – I love the support I get tracking down these weird glitches.
http://lifeability.net/calendar/ the Wed AM class
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Joan Mershon
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July 25, 2014 at 1:08 pm
The class is sold out now – not sure how that would change things.
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Lorenzo Orlando Caum
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July 25, 2014 at 8:34 pm
Hi,
I used eetest for the waiting list. I confirmed the registration but did not proceed further (payment page).
I received a MailChimp invite so I think this was recorded. Could you check in the attendee records screen?
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Lorenzo
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Joan Mershon
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July 26, 2014 at 2:33 pm
That worked – curiouser and curiouser. Where is the last point (click) at which a person should be able to back out and not be added to the data base?
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Lorenzo Orlando Caum
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July 26, 2014 at 6:40 pm
A registrant/attendee is confirmed after clicking on the confirm registration button. They shouldn’t be able to easily click back as it should warn them with a prompt. However if you click okay, then its likely that the registration will be lost.
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Lorenzo
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