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CSV Reports Not appearing or downloading

Posted: December 15, 2015 at 8:34 am


John at TRC

December 15, 2015 at 8:34 am

After updating to Event Espresso 4.8.26.p, everything works fine except that CSV reports don’t download or appear anywhere.

It look like the reports run (takes a few extra seconds for the screen to refresh after clicking the CSV Report button), but the report doesn’t appear in the downloads folder as it used to or appear on the page, etc.

Critical functionality for us.


Josh

  • Support Staff

December 15, 2015 at 9:03 am

Hi John,

Is access to the Espresso Support page restricted on your site? If so, you could try granting access. You can also add the following to your wp-config.php file to use the old CSV Report feature:

define( 'EE_USE_OLD_CSV_REPORT_CLASS', true );

You add the above to a line above where it says:

/* That's all, stop editing! Happy blogging. */


John at TRC

December 15, 2015 at 10:15 am

I’m wondering if this loooong URL that appears after you click the button holds any clues . . .

http://tourresource.com/WP/wp-admin/index.php?action=delcachepage&path=%2FWP%2Fwp-admin%2Fadmin.php%3Fpage%3Despresso_support%26EVT_ID%3D1927%26return_url%3D%252F%252Ftourresource.com%252FWP%252Fwp-admin%252Fadmin.php%253Fpage%253Despresso_registrations%2526action%253Ddefault%2526event_id%253D1927%2526default_nonce%253D7e4ab12533%26action%3Dbatch_file_create%26registrations_report_nonce%3D3482f80a51%26return%3Dregistrations_report%26job_handler%3DEventEspressoBatchRequest%255CJobHandlers%255CRegistrationsReport%26redirect_url%3D%252F%252Ftourresource.com%252FWP%252Fwp-admin%252Fadmin.php%253Fpage%253Despresso_registrations%2526action%253Ddefault%2526event_id%253D1927%2526default_nonce%253D7e4ab12533%26batch_file_create_nonce%3D5738633a22&_wpnonce=4c2cc1d546


Lorenzo Orlando Caum

  • Support Staff

December 15, 2015 at 10:23 am

Hi John,

The long URL is expected as the new registrations CSV system builds the report in batches in the background and then combines them. It should then download once that file is ready.

Did you try adding this constant towards the middle of your wp-config.php file?

define( 'EE_USE_OLD_CSV_REPORT_CLASS', true );

That will set your site to switch back to the prior csv reporting system.


Lorenzo


John at TRC

December 15, 2015 at 10:58 am

Yes, adding the line of code to use the old reporting feature works fine.

So in the new version the report appears on a support page?


Lorenzo Orlando Caum

  • Support Staff

December 15, 2015 at 11:11 am

Hi John,

The support page for Event Espresso within your WP dashboard assists with creating those batched files so if access to that page is limited (e.g. a restricted login), then it won’t work.


Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Lorenzo Orlando Caum 3 years, 12 months ago ago

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