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CSV report not generated/downloaded

Posted: August 1, 2016 at 6:51 pm


richard sandilands

August 1, 2016 at 6:51 pm

Hi there

We’re running v4.9.0.beta.044 and can’t generate an All Registrations csv report.

I receive the “Generating file registrations-for-all.csv…” message but no report is generated and no download occurs.

We’re running on nginx and with PHP 7. Any clues on this would be appreciated…


Tony

  • Support Staff

August 2, 2016 at 4:05 am

Hi Richard,

4.9.0.beta.044 is rather old now, the latest version of EE4 is 4.9.5.p

Is there something preventing you from updating? Have you modified Event Espresso at all?

I receive the “Generating file registrations-for-all.csv…” message but no report is generated and no download occurs.

When generating the CSV Event Espresso creates a temp directory and file within /wp-content/, usually when EE fails to generate the CSV it is because your site does not have the correct permissions to generate those files.

First try adding this line of code to your wp-config.php file:

define( 'EE_USE_OLD_CSV_REPORT_CLASS', true );

You add the above to a line above where it says:

/* That's all, stop editing! Happy blogging. */

Then try to run the export again, does it then work?


richard sandilands

August 2, 2016 at 4:41 am

All is good running 4.9.5.p — sorry to have troubled you.


Tony

  • Support Staff

August 2, 2016 at 4:47 am

No trouble at all 🙂 I’m glad it’s now working.

If you have any further problems please do let us know.

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Status: closed

Updated by  Tony 4 years ago ago

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