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csv export giving a 403 error

Posted: January 16, 2017 at 11:26 am


Chris

January 16, 2017 at 11:26 am

For some reason when we try to export the attendees as a csv we get a 403 error.
I’ve gone through everything on this suggestion:
https://eventespresso.com/topic/registration-csv-report-error-403-forbidden/
Everything except recursive permissions edits. Everything was working before and looking through all of the files are 644 and all the folders are 755. Is there a specific file I could look for?


Josh

  • Support Staff

January 16, 2017 at 11:30 am

Does the 403 error show the specific file or page it’s trying to access?


Chris

January 16, 2017 at 12:11 pm

no this is the error.

403 – Forbidden Error
You are not allowed to access this address.
If the error persists, please contact the website webmaster.
If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

Common reasons for this error are:

Incorrect file/directory permissions: Below 644.
In order files to be read by the webserver, their permissions have to be equal or above 644. You can update file permissions with a FTP client or through cPanel’s File Manager.

Restrictive Apache directives inside .htaccess file.
There are two Apache directives which can cause this error – ‘Deny from’ and ‘Options -Indexes’.

I did manage to get the cPanel error log to spit out one error.

[Mon Jan 16 10:55:55.519226 2017] [:notice] [pid 4502] [client **MYIP**:46660] mod_hive matched URI http://aiec.coop/wp-login.php (/home/aiec9246/public_html/wp-login.php) with match 2, referer: https://aiec.coop/


Josh

  • Support Staff

January 16, 2017 at 12:55 pm

Can you check to see if there are any restrictive Apache directives inside the.htaccess file?


Chris

January 16, 2017 at 1:03 pm

I cleaned out our htaccess file.

Options +Indexes
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress


Josh

  • Support Staff

January 16, 2017 at 1:30 pm

Since the time it was working before, have any new plugins (especially security plugins) been installed? Also, were any security packages added at the host level? Your host will be able to check to see if any new security packages were installed or upgraded, and they’ll be able to check to see why the CSV report page is being blocked.


Chris

January 16, 2017 at 1:33 pm

Well I suppose I can check with the host again.

I gave them the error log message and explained the problem but they said they were blocking nothing.


Josh

  • Support Staff

January 16, 2017 at 1:47 pm

It may help them investigate if you give them the exact URL of the page that tries to load the CSV report tool.

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Updated by  Josh 2 years, 6 months ago ago

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