Support

Home Forums Event Espresso Premium CSV export for Registration not working

CSV export for Registration not working

Posted: November 2, 2018 at 5:37 am


eConcepts

November 2, 2018 at 5:37 am

I am going to Registrations under “Event Espresso” and going to export the registrations for the month of October, 2018 but nothing happen. It is taking too much time of loading and ultimately showing a 524 time out error. Please help.


Josh

  • Support Staff

November 2, 2018 at 6:20 am

Hi,

Here’s some information about the 524 error:
https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524-A-timeout-occurred

With that in mind, maybe you can break that report up into smaller reports, for example filter the report to include registrations for a specific event, then so on.


eConcepts

November 5, 2018 at 5:06 am

Hi Josh,

Thanks for that. I checked link you sent, this seems to be the issue- Migrate long-running processes
If you regularly run HTTP requests that take over 100 seconds to complete (for example large data exports), consider moving those long-running processes to a subdomain that is not proxied by Cloudflare. That subdomain would have the orange cloud icon toggled to grey in the Cloudflare DNS Settings. Note that you cannot use a Page Rule to circumvent Error 524.

However, I would not be able to migrate the CSV report process to a subdomain.

We really need to generate monthly reports, is there any way to resolve, we have increased all PHP resources, but still not working.

Best,
Pat


Josh

  • Support Staff

November 5, 2018 at 10:57 am

Hi Pat,

If you run a registration report for one event only, do you get the same error, or no error?

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!
[i]
[i]