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Credit note as separate document

Posted: July 27, 2018 at 2:20 am


July 27, 2018 at 2:20 am

Hi all,
quick question, as I have not seen this on here nor found a way to do it via config.

Is it possible to issue credit notes that do not change the original invoice, but would become their own document? Our business users are having this requirement, but I can’t seem to find a good way to go about this.

Any pointers would be appreciated.



  • Support Staff

July 27, 2018 at 6:42 am


One way to do this is download the original invoice, and save that invoice in a safe location. Then update the payment via the Event Espresso > Transactions page, then generate the new invoice & send them that copy.


July 27, 2018 at 8:12 am

Hi Josh,
thanks for your prompt reply (as always 🙂 ).

Unfortunately it is not quite what we are after. The credit note would just contain the amount refunded.

But from your reply I see that it is not possible (at least not in the standard EE) to generate this document.

Is there a way to create a custom message and somehow get this hooked in?



  • Support Staff

July 27, 2018 at 10:30 am

Yes it’s possible to create a new custom message type. That’s exactly what the ticketing add-on does. Here’s a link to the developer documentation for adding new message types:–Messages-System/

If you do not have a PHP developer on your team, I can recommend contacting as they work with some excellent developers who’ll be able to make this happen.

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Updated by  Josh 8 months ago ago

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