Support

March 23, 2015 at 4:11 am

Hi there,

1) Automatic ticket sending not works afther payment! this is urgent

Which payment method are you using?

What is the default Registration Status for your events? You can find this within the event editor, look at the ‘Event Registration Options’ – http://take.ms/dYHXM

2) Barcode is almost unreadable for normal barcode scanners.. even when the size is bigger. or smaller!! this is urgent

Are you using the default barcode shortcode? You’ll need to check which code types your barcode scanner supports, Event Espresso supports 4 different code types – code39, code93 (this is the default), code128, datamatrix

3) no templates for tickets.. so they look very ugly.

The templates are completely customisable so that you can style these any way you choose.

4) no special account roles for event espresso so only administrator can use it no other user roles

You do not need a special account type or an Administrator account to access EE4.

Event Espresso includes a full capabilities system, this allows you to assign the EE capabilities to ANY single account (or account type if you choose)

There is more info available here:

https://eventespresso.com/2015/03/announcing-the-capabilities-system-in-event-espresso-4/

and

https://eventespresso.com/wiki/event-espresso-4-roles-permissions/

It depends on what sections of Event Espresso you would like to give the account access to as to which capabilities they will need.

5) no mobile app for v4

A full app integration will take a significant amount of time to develop.

Due to the significant difference between EE3 and EE4 a new framework will need to be built to allow an app to communicate with EE4. However it IS possible to scan tickets using a mobile device using either a bluetooth barcode/QR code reader or an app that can emulate a keyboard that can scan the codes.

March 23, 2015 at 5:19 am

last thing,,, when a customer choose the mollie iDeal payment option, they go to the mollie payment page,, but when they click on cancel they still get a ticket!

This likely ties in with your default registration status.

What is the default Registration Status for your events? You can find this within the event editor, look at the ‘Event Registration Options’ – http://take.ms/dYHXM

Is it currently set to Approved?

March 23, 2015 at 5:51 am

This likely ties in with your default registration status.

What is the default Registration Status for your events? You can find this within the event editor, look at the ‘Event Registration Options’ – http://take.ms/dYHXM

Is it currently set to Approved?