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Confirmation of Payment Not being emailed

Posted: January 9, 2015 at 8:25 am


Richard Tea

January 9, 2015 at 8:25 am

We are getting a complaint that users are not receiving a confirmation of payment email. I have checked the email settings and have indicated “Yes” to “Send payment confirmation emails?”.

The transactions are going through to Moneris and the payment details are being sent to the primary contact for our site but an email is not being sent to registrants


Seth Shoultes

  • Support Staff

    •

January 9, 2015 at 9:41 am

Hello Richard,

Are other systems able to send emails from your server? Does your server require SMTP (email) authentication? If so, has it been set up?


Richard Tea

January 12, 2015 at 10:05 am

We are using O365 in the cloud. We can change DNS if necessary but if a relay is required, we may need additional support

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Status: closed

Updated by  Richard Tea 9 years, 4 months ago ago

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