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Confirmation Emails To Multiple Registrants When Same Email Is Used

Posted: October 24, 2014 at 10:04 am


Stuart Harrison

October 24, 2014 at 10:04 am

I’m having a problem where multiple registrants are signing up within a single transaction, using the same email address, and only one confirmation email is going out. Which would be fine, if that email was listing all of the registrants, but it is only listing the primary. Is there a way to have a single email go out to every registrant, even if they are all at the same email address?

The main issue is that we’re having families that are signing up for events, all under one email address (one parent signs up for whole family), but the confirmation they get indicates that only one ticket has been purchased.


Josh

  • Support Staff

October 24, 2014 at 2:44 pm

Hi Stuart,

I saw your support token come in and I looked at the message templates. It looks like the the [ATTENDEE_LIST] content area of the recipient message didn’t have any content. So I copied some content over that includes the attendee names.

Please let me know whether this change works for you.


Stuart Harrison

October 24, 2014 at 3:34 pm

Hi Josh:

It doesn’t look like that resolved the issue. The same thing is still happening – if I sign up multiple registrants in a single transaction, and all use the same email address, it still only sends one email, and that email only contains the name and ticket information for the primary registrant. If I use a separate email for the other registrants, the email sends properly. But if I use the same one, just one email, with just one name.


Josh

  • Support Staff

October 24, 2014 at 4:37 pm

Hi Stuart,

I went through the message template and made sure the [ATTENDEE_LIST] shortcode hadn’t been removed and added it into the [TICKET_LIST] message area. Should be good now.


Stuart Harrison

October 25, 2014 at 3:50 pm

Hi Josh:

Thanks very much – so that seems to have resolved one part of the issue. Is there anyway to have each registrant get their own email confirmation? The email that goes out now contains the names of all of the registrants within that transaction, which is great 🙂

However, I tried a test where three people signed up on the same email, but only the first two registrants received emails. The reason this is important is that the question/answer fields that get sent to the primary registrant will be different than the other ones… is there any way for each registrant to receive a unique email, even if they are all at the same email address? Whether there is 2, 3, 4, or 10 registrations?


Josh

  • Support Staff

October 27, 2014 at 7:18 pm

Hi Stuart,

I do not believe so. If the email addresses are the same it sends one. I think it used to send out one per ticket, but people complained about there being too many emails so that was changed.

What we can do is make it so each set of question/answers for each registrant are included in the one email. Will that work for you?


Stuart Harrison

November 2, 2014 at 2:48 pm

Hello Josh:

Yes, that would be great, if you could please set it up so that the email that goes out to the primary registrant contains all the question/answers. That way the parent would receive the full registration details for all children. Thanks!


Josh

  • Support Staff

November 4, 2014 at 10:02 am

Hi Stuart,

Just letting you know that the Primary registrant email is set up to go out and it has all the questions/answers.

The support post ‘Confirmation Emails To Multiple Registrants When Same Email Is Used’ is closed to new replies.

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Updated by  Josh 4 years, 9 months ago ago

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