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Jade
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September 8, 2015 at 3:56 am
Hi there,
We had major problems with overselling tickets with EE3 (up to 20 at times). We open bookings the day before the event and the sessions book out within minutes.
We did everything we could to reduce the impact by shortening the registration process and only allowing users to book 1 ticket at a time.
Can you tell me if there are any mechanisms in EE4 to avoid concurrency issues?
I found this thread https://eventespresso.com/topic/oversold-ee-4-4-7/
where you mention rapid development of a timer back in May. Is this work complete?
Thanks,
Jade
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Josh
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September 8, 2015 at 11:02 am
Hi Jade,
It’s still a work in progress. If you’d like to test or keep tabs on its progress, the work is being done in this branch of Event Espresso core:
https://github.com/eventespresso/event-espresso-core/tree/BUG-8698-ticket-sellouts
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Jade
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September 8, 2015 at 7:37 pm
Hi Josh,
Thanks for the link.
So in the meantime, there’s nothing that can be done?
thanks
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Tony
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September 9, 2015 at 6:14 am
Hi Jade,
The other option would be to set the Default Registration Status to ‘Not Approved’ and manually update the status for the registrations as they come in which will likely not work in your situation.
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Josh
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September 9, 2015 at 6:15 am
In the meantime you can set the registration limit a bit higher than capacity and that can prevent overselling when many try to get the last remaining tickets.
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Jade
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September 11, 2015 at 3:50 am
Thanks for the suggestions Tony & Josh. But neither of these will work for us. The whole (strict) capacity of 60 book out within minutes – it’s not just the last few.
Hopefully this timer work is finished really soon!
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Josh
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September 11, 2015 at 8:18 am
It may actually be finished because we’ve run quite a few tests on it, then made some necessary adjustments that the testing revealed. It needs to go through a final round of testing before we can merge this branch to master.
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Jade
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September 11, 2015 at 4:18 pm
That’s great news Josh. I’ve got another couple of weeks work to finish setting up and customising EE4 bookings before our events season kicks off. So I’ll check in after that to see how final testing is going.
Cheers
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