|
John Bottini
|
October 17, 2014 at 12:01 pm
Hello,
We are have a reoccurring issue where completed payments through AIM are being marked in Event Espresso as pending. However, when you click into the pending transaction, it displays the completed payment record. This seems to occur when the same customer completes two transactions very closely to each other, which in some instances is indicating that it is charging the customer twice.
Also, in the latest occurrence, a customer has three transaction records all timestamped 11:19:21. One is marked failed, one is marked complete, and one in marked pending. The pending records is of particular concern, as clicking into the transaction for further details displays that it was an invoice, but has a completed AIM transaction.
Any help you can offer would be greatly appreciated, as this is essential to our accounting report system.
Thank you.
|
|
Lorenzo Orlando Caum
|
October 17, 2014 at 8:17 pm
Hi John,
Looks like you were able to get a head start on troubleshooting. You mentioned that this appears with certain customers.
Is it possible that these registrants clicked on the submit button multiple times (double-clicking)?
—
Lorenzo
|
|
John Bottini
|
October 20, 2014 at 7:04 am
Hello,
Thank you for your reply. It is possible that the registrants have double clicked, but in all cases both pending and approved transactions have a different completed authorize transaction number, yet one is marked as pending. In one case, I know, a registrant completed one transaction and went back and completed another for his friend. So, this was two deliberate transactions (both successful in authorize), yet one was marked incomplete.
|
|
Josh
|
October 20, 2014 at 12:47 pm
Hi John,
Can you give us a link to the event page where this occurred so we can investigate?
|
