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llanito
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December 6, 2014 at 8:42 pm
I have set a company logo in the General Settings page. It appears correctly on some output, such as the Confirmation Receipt but it does not appear on the Message Emails. I have installed the latest EE4.5.
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Dean
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December 8, 2014 at 1:42 am
Hi,
I ran a few tests but couldn’t see anything wrong.
Can you advise which message types are having the issue please?
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llanito
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December 9, 2014 at 2:09 am
Actually all of them.
Maybe you can try with the logo I’m using.
http://grab.by/CUtS
Thanks
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Dean
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December 9, 2014 at 4:12 am
Hi,
Is that the original file or a screenshot (I’m assuming screenshot)? If it is a screenshot, what type of file is the original (e.f. JPG, PNG, GIF, etc) and can you link to a copy?
Also, when adding the image in the Organisation settings, did you use the upload method or did you just type in an URL? If the latter, can you make sure that there are no spaces, before or after the URL and that the URL is correct.
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llanito
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December 9, 2014 at 4:43 am
I uploaded the jpg file into tiny grab.
When I added the image I loaded it from the Media Library using the upload method.
I can’t link to the file because the site is currently not deployed onto an external site.
I’ve now loaded it into my public Drop Box folder.
https://www.dropbox.com/s/fbm7ermnj6kivup/SlowClayCentre-logo-sm.jpg?dl=0
Thanks
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Lorenzo Orlando Caum
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December 9, 2014 at 7:24 am
Hi, are you using Event Espresso 4.4.5 or the pre-release of 4.5?
Also, can you confirm that the [CO_LOGO] shortcode has not been removed from the message type that you are testing?
For example, here is a screenshot from the registration approved message type for the event admin:
http://cl.ly/image/3n22042z1k2F
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Lorenzo
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llanito
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December 9, 2014 at 1:15 pm
I’m using 4.4.5 and yes the [CO_LOGO] shortcode is in the message.
Does the logo that I provided work for you?
Thanks
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Lorenzo Orlando Caum
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December 9, 2014 at 2:57 pm
Hi, your image seems to work just fine:
http://cl.ly/image/3w051e1Y330R
Did you remember to save after selecting it in Your Organization settings?
http://cl.ly/image/3Z0S2o1M3e1o
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Lorenzo
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llanito
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December 12, 2014 at 11:45 pm
Yes I definitely saved the settings.
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Dean
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December 13, 2014 at 12:51 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
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llanito
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December 17, 2014 at 3:21 pm
Thanks you guys it was just that my email client was not displaying images.
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