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Checkout doesn't redirect

Posted: March 27, 2014 at 8:14 pm


DeLon Stradford

March 27, 2014 at 8:14 pm

Hello,
After filling out the registration form and choosing the PayPal option, and click ‘finalize registration’ the page does not redirect to payment page. The popup message (please wait while we process your order…) stays at the top of the page indefinitely. The optional button (click here, if you are not automatically redirected to the payment website within 10 seconds…) doesn’t work either.

Please help.


Dean

March 28, 2014 at 2:11 am

Hi,

Can you provide a link to the site and events page please?


DeLon Stradford

March 28, 2014 at 8:44 am

http://www.visualemix.com/new-csaaa/30-year-reunion-gala/

Thanks


Lorenzo Orlando Caum

  • Support Staff

March 28, 2014 at 12:41 pm

Hi DeLon,

Could you please double-check the link that you shared?

Nothing loads for me in Google Chrome — is there perhaps a typo in the URL?


Lorenzo


DeLon Stradford

March 29, 2014 at 2:05 pm

Hi Lorenzo,
I just rechecked the URL, clicking from this post and it still works.
See if this link works (http://www.visualemix.com/new-csaaa/) then click on “30 year reunion” in the menu.

Thanks


Lorenzo Orlando Caum

  • Support Staff

March 29, 2014 at 2:54 pm

Hello,

That link also does not load:

http://cl.ly/image/1U0X3T2A173Q

I also can’t reach the main site URL: http://visualemix.com/

Is the website restricted to visitors in only a specific country?

If this does not sound familiar, then I would follow up with your web host?


Lorenzo


DeLon Stradford

March 29, 2014 at 3:39 pm

Lorenzo,
I checked my site from 3 unrelated sources. My computer, wife’s laptop, smart phone. No connectivity issues.


DeLon Stradford

March 29, 2014 at 3:40 pm

Wait… Now I am having an issue. I will check and reply when I find out what the problem is.


DeLon Stradford

March 29, 2014 at 9:53 pm

My hosting company got me back online. Please try the URL now.


DeLon Stradford

March 31, 2014 at 9:59 am

Can someone please help with my original post?
I need to have my site functional by the end of the day. Here’s the event link:
http://www.visualemix.com/new-csaaa/30-year-reunion-gala/

Thanks

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