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tazer
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May 30, 2013 at 9:47 am
Hi I searched the forums for this, but couldn’t find what I was looking for.
I’ve created an event with two options for Event Pricing: Single Room – $100 and Double Room – $75. Registrants select one of the two options when filling out the registration form. However, some users are incorrectly selecting one of the two options. Looking at my Attendees list, how can I, as an admin, change a particular user from Single Room to Double Room or viceversa?
Attendee Name
John Doe
Reg ID
123456abcd345
Registered
May 29, 2013 8:58 pm
Event Time
3:00 pm
Option
Double Room
It seems I can change every other parameter (e.g. Name, Address, etc.), but not this parameter. Why not? Thanks.
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Jonathan Wilson
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May 31, 2013 at 9:28 am
Hello,
When you go to Attendee Reports, and click on the Attendee’s name, under Registration Information, you will see Price Option. You can change it there.
Screenshot: http://bit.ly/18CSGQJ
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tazer
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May 31, 2013 at 9:44 am
Thanks so much Jonathan. Is there any reason why that “Price Option” would not show up for a specific Attendee? I don’t see what you’re seeing.
My Attendee screenshot: http://oi39.tinypic.com/2rdytf4.jpg
My Pricing config in Event Overview: http://oi44.tinypic.com/t9vdsh.jpg
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Garth
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May 31, 2013 at 11:05 am
Tazer,
What version of Event Espresso are you using? If you’re using Event Espresso Lite then you only’ll probably only have one price option.
Also, is there a reason you have not configured your Organization Settings (I noticed the alert on your screenshot)?
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tazer
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May 31, 2013 at 12:56 pm
Hi Garth,
Using 3.1.20.P (not sure if that’s Lite or not). As for that alert, not sure what it’s really asking me to do. This is what I currently have in the section it’s referring to: http://oi44.tinypic.com/a9mhoy.jpg
I do have the proper shortcode on my Event Registration page, but as for the other three shortcodes, I am not using them and I don’t even have a “Main Page”. Would this have any relation to my original issue?
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Jonathan Wilson
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May 31, 2013 at 1:19 pm
Hi,
Being that you are on an older version, it is quite possible that the feature was added since your version. We are currently on version 3.1.32.2. Here are instructions on how to update: https://eventespresso.com/wiki/updating-event-espresso/
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tazer
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May 31, 2013 at 2:33 pm
Thanks, will definitely upgrade. The instructions advise backing up my SQL databases, which seems like a major hassle since there are over twenty tables relating to Events Espresso. Could complications arise if I don’t backup my databases? Or is normal procedure to do so?
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Jonathan Wilson
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May 31, 2013 at 2:36 pm
It shouldn’t be a hassle to backup your db. Check out the Simple Backup plugin. You can back up your db and files to your server.
We always recommend backing up anytime you make changes to your site, especially doing updates and such. This is just good practice.
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tazer
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May 31, 2013 at 2:57 pm
OK thanks. Didn’t know it was so easy with that plugin. Backed up everything. Going to try upgrading my Events Espresso and see if that resolves the issue and will reflect the Topic Status accordingly. Thanks again.
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Josh
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June 3, 2013 at 9:47 am
You’re welcome. We’ll mark this one as resolved. If you need further help on updating please start a new support topic.
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