Posted: May 17, 2023 at 9:12 am
I have just updated from 5.03 to the latest version and now when I try to use the change event/ticket section page to move an attendee to a new event I get the message “The results could not be loaded” in the drop down selector.
Just in case I changed the max memory available in wpconfig but no joy, any suggestions would be appreciated.
I’m not getting the same issue so will need to troubleshoot this a little further.
When you get the above error it means the Ajax request in sent in the background either had no result or some unexpected result loaded on that request.
To troubleshoot this further you can use your browser dev tools.
Say using Chrome Dev Tools, you open the network tab and then click on the select field to initiate a request.
Dev tools will show something like:
What status code does that request have? (Mine is 200)
If you click on it and then the ‘Response’ tab, copy those details and paste them in a private reply.
Where we go from there depends on the output of that request.
Right, so its a critical PHP error being thrown and we need that full error.
Your host will usually have a section in your control panel to view the sites errors, check for anything around the time you made the above and post that here.
If you are comfortable using FTP (I assume you are from the above) you can also enabled WP_DEBUG_LOG using this snippet:
That goes in wp-config.php and replaces what is usually a single line like this:
Then retest the above and any errors should be saved in /wp-content/debug.log
Post the full error an I’ll dig into it further 🙂
I have recreated the error a couple of times on the site but haven’t found a corresponding entry in the a-engine error log for that time on any of the occasions. Any advice would be appreciated
We have just pushed version 5.0.6.p live which includes a fix for the error you have reported here.
Can you update to that version and see if they fixes this on your site?
If the update doesn’t show on your site just yet then go to Event Espresso -> General Settings.
Make no changes and just hit save to force and update check. The update should then show in your plugins menu.
That’s great thank you, update done and issue seems resolved. It’s also sorted the issue I had with logging in to the app.
Cheers for the quick responses.
Awesome! Thanks for the update.
Any further issues just let us know.
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