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Can't update

Posted: October 4, 2013 at 2:30 pm


Mike Tidmore

October 4, 2013 at 2:30 pm

Hello .. I Purchased this business license in May and I am getting these errors on each plugin:

There is a new version of Event Espresso available. View What’s New with version 3.1.35.1.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

I’m sure My account key is still valid and is entered correctly. Are the plugins supposed to be updated through WordPress or manually?? Please help asap!


Josh

  • Support Staff

October 4, 2013 at 3:36 pm

Hi Mike,

It looks like your license key needs to be reset. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your site and remove the key there and save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.


Mike Tidmore

October 4, 2013 at 3:49 pm

Looks like that did the trick… thanks very much!

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