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Can't save event start time in ee4

Posted: May 27, 2014 at 12:04 pm


karen wang

May 27, 2014 at 12:04 pm

I specified event start as 7pm and saved it.
However, “view event” showed it differently.
I tried to save it several times but the result was the same

Can you help?
Thanks,
Karen


Lorenzo Orlando Caum

  • Support Staff

May 27, 2014 at 12:28 pm

Hello,

Is the event page on the front end showing your local time?


Lorenzo


karen wang

May 28, 2014 at 3:40 pm

thank you Lorenzo for your reply.

what happen to my site is that every time i save an event, the event start and end time would shift 4 hours early. for example, if i put in 10am and save it, i will see 6am instead. if i click on save again, i will see 2am.

it definitely looks like a bug. can anybody help us quickly?


Lorenzo Orlando Caum

  • Support Staff

May 28, 2014 at 4:24 pm

Hello,

Are you running the latest software at 4.2.4?

Also what is the format that you are using for the time format setting in WordPress admin –> Settings –> General?


Lorenzo


karen wang

May 28, 2014 at 6:04 pm

We just installed the software a few days ago as a new customer. so the version is that latest and I failed to create my first event.

the date time format is May 28, 2014 8:02 pm.

Please advice.

thanks,
Karen


Lorenzo Orlando Caum

  • Support Staff

May 28, 2014 at 6:16 pm

Ok, are there any other plugins running on the site?


Lorenzo


karen wang

May 28, 2014 at 6:38 pm

yes. we have about 20 plugins. are you concerned of any?

thanks,


Lorenzo Orlando Caum

  • Support Staff

May 28, 2014 at 6:46 pm

Another plugin could be interfering with how the datetimes are saved. Do you have any plugins that might have a scheduling or a calendar feature?


Lorenzo


karen wang

May 29, 2014 at 6:58 pm

yes, you are right! i removed a scheduling plugin and everything works as it should.

thank you for your help!


Lorenzo Orlando Caum

  • Support Staff

May 29, 2014 at 7:48 pm

Glad to help!


Lorenzo

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