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Markus
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December 10, 2020 at 11:37 am
Hi: We created an Event and the event is live, looks fine, but We Cant add to cart.
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Tony
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December 11, 2020 at 4:27 am
Hi there,
Go to Event Espresso -> General Settings -> Critical Pages.
Does each of the pages show ‘Page Status OK’ and ‘Shortcode OK’?
What page is set for ‘Registration Checkout Page’?
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Markus
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December 11, 2020 at 6:12 am
Yes, Everything is OK. Here is what registration checkout page is
https://prnt.sc/w0j6i6
Thanks
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Tony
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December 11, 2020 at 6:18 am
Ok, but I navigate to that page I get an empty page, which isn’t expected.
Looking in the source code for the page I can see you have caching enabled, does it work if you clear the cache and then temporarily disable it?
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Markus
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December 11, 2020 at 6:54 am
Hi: I think we found the problem – the available ticket must be set to a minimum of 7 hours prior to the local time that we are creating the ticket. Also, we do have the shortcode in our registration page. Here is a screenshot https://prnt.sc/w0k7sa
Best,
Lori
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Tony
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December 11, 2020 at 7:38 am
I think we found the problem – the available ticket must be set to a minimum of 7 hours prior to the local time that we are creating the ticket.
That’s not normal, or expected.
Have you tested the default ticket selector rather than your custom version? Use [ESPRESSO_TICKET_SELECTOR event_id=xxx] on a page and test a registration from that.
Also, we do have the shortcode in our registration page. Here is a screenshot https://prnt.sc/w0k7sa
I understand that as EE wouldn’t short the Shortcode status as OK if that wasn’t present. However, that checkout page is still cached and needs to be excluded, see:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#w3totalcache
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