Support

August 21, 2014 at 7:32 am

Hi Zoe,

This is not actually specific to your mobile device, but due to WP Engine caching the pages on your site.

If I register from here I see the same issue on desktop, the reason it works for yourself is when logged in you will not be served cached content, as I’m not logged into your site I see the cached ‘ticket-checkout’ page which causes this error.

To fix this you need to remove the EE critical pages from caching, on WP Engine you need to create a support ticket for them to exclude those pages.

I can see on your site you have changed some of the critical pages slugs (for example espresso-checkout is ticket-checkout), which is fine, but you’ll need to provide those slugs to WP Engine. If you go to Event Espresso -> General Settings -> Critical Pages (tab) you’ll find a list of critical pages, it is the slugs for those pages you’ll need to send over.

Here’s an example of how this is done when using a Caching Plugin and the default slugs:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

Please note as you are using WP Engine you can not manually set the exclusion rules yourself so the link above is just to provide an example.

August 21, 2014 at 12:28 pm

Please let us know once this has been enabled.

—
Lorenzo

August 21, 2014 at 3:46 pm

Great 🙂

Running a quick test on your site it appears registration is now working as expected.