Support

Home Forums Event Espresso Premium Can't manually add an attendee through back end

Can't manually add an attendee through back end

Posted: June 23, 2015 at 3:57 pm

Viewing 7 reply threads


Brett McCumber

June 23, 2015 at 3:57 pm

I am trying to add an attendee to our event which is full. In the past I have been able to manually add someone even if the event is full. This time when I tried to add them I got the following message
Warning: implode() [function.implode]: Invalid arguments passed in /public_html/wp-content/plugins/event-espresso/includes/admin-reports/add_new_attendee.php on line 22

I saw another ticket like that in 2014. Did that ever get fixed? It was working fine for the firs few weeks and all of a sudden stopped letting us register attendees over limit.


Lorenzo Orlando Caum

  • Support Staff

June 23, 2015 at 4:11 pm

Hi Kat, this sounds different that how it works in Event Espresso 4. In Event Espresso 4, a full event would require additional spaces to add an additional registrant.

What version of Event Espresso 3 are you currently using?

https://eventespresso.com/wiki/change-log/


Lorenzo


Brett McCumber

June 24, 2015 at 7:32 am

Version 3.1.37.1.P


Lorenzo Orlando Caum

  • Support Staff

June 24, 2015 at 10:10 am

Hi Kat, could you update to a current version of Event Espresso 3?

https://eventespresso.com/wiki/change-log/

Then try raising the attendee limit and adding an additional registrant.


Lorenzo


Brett McCumber

June 24, 2015 at 10:20 am

It does work if we raise attendee limit. But it is very time consuming. It used to let us just add attendees in the back end even if the event is full.

Maybe is there a way to add additional drop-down option when we Edit payment? We need to be able to either overbook events or change status to “no show”.

Thank you for your help and fast reply.


Jonathan Wilson

June 24, 2015 at 10:31 am

Hi Kat,

There isn’t a drop-down to mark an attendee as a “no show”. If you change the status of a “no show” attendee to “Incomplete”, that attendee will not have a space reserved, therefore not taking away from the maximum attendees for the event. Then you can add an additional attendee.

  • This reply was modified 9 years, 5 months ago by Jonathan Wilson. Reason: added more information


Brett McCumber

June 24, 2015 at 10:39 am

Yes but then we have no way of separating people who just didn’t complete the registration from the once who didn’t show up. We need to keep that list because they can reschedule at a small fee later vs paying in full again.


Lorenzo Orlando Caum

  • Support Staff

June 24, 2015 at 1:14 pm

Hi Kat, we are currently fixing bugs and maintaining support for Event Espresso 3 and the latest version of WordPress. However, no new features are being added. You could check with an Event Espresso professional here:

https://eventespresso.com/developers/event-espresso-pros/


Lorenzo

Viewing 7 reply threads

The support post ‘Can't manually add an attendee through back end’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso