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Can't login EE mobile app

Posted: December 12, 2017 at 8:13 pm


sonicaqua

December 12, 2017 at 8:13 pm

Hi,
I just installed iOS & Android EE mobile app, while I login, on the iPhone, after I entered URL and password, it just crashed without any message and it returned to iPhone desktop. On the android phone, it can’t login, either. It showed the following error message, “Sorry, you are not allowed to list events, Missing permissions: ee_read_events, ee_read_others_events,ee_read_private_events”

How can I fix this issue?

Thanks

Chris


Tony

  • Support Staff

    •

December 13, 2017 at 5:49 am

Hi Chris,

Are you using a custom role on the user you are logging in with or are you logging in as an administrator?

Which version number of the iOS app are you using?

Have you ran through any of the troubleshooting steps here:

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on https://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Tony 6 years, 4 months ago ago

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