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Anthony Hann
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June 13, 2016 at 12:40 pm
I’m having problems adding events to the cart and checking out. I just upgraded to the latest version of EE4, I now I get the error “No tickets were added for the event” when trying to check out.
http://mozekgames.com/events/620-624-9-12pm-minecraft-modding-wscratch-grades-2-5/
Essentially, my entire registration system is down. I would appreciate your recommendations.
Thanks,
Nathan
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Lorenzo Orlando Caum
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June 13, 2016 at 12:51 pm
Hi Nathan,
It looks like your site is in maintenance mode for Event Espresso so it may be awaiting a migration which will make some changes for the newest version of Event Espresso 4.
Could you go to Event Espresso –> Maintenance?
Next, do you see an option to migrate your data? If so, could you click that option to migrate your information and then Event Espresso will move itself out of maintenance mode once it is done.
If the information that I shared above does not match up, then please capture a screenshot and share here in your support post:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Lorenzo
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Anthony Hann
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June 13, 2016 at 3:08 pm
Lorenzo,
Thanks very much. You are correct. I wasn’t receiving the maintenance mode error until I refreshed the page and now all is up and running.
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Lorenzo Orlando Caum
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June 13, 2016 at 3:17 pm
Hello again,
I’m glad to hear that the issue was corrected by completing the migration. I’ll go ahead and update your support post to resolved.
If you need help with anything else, then just create a new support post in our support forums:
https://eventespresso.com/support/forums/
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Lorenzo
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