Support

September 11, 2017 at 3:43 pm

Hi there,

I have reset your license key.

You’ll need to go to Event Espresso -> General Settings.

Remove the license key (cut), save the settings, replace the key (paste) and save the settings once more. Be sure to check for whitespace before/after the key before saving.

You will also receive an email with these instructions.

After doing the above does it allow you to update then?

September 11, 2017 at 6:46 pm

Hi Bob,

The reason for the rejection notices is because localhost/connexions continues to ping our site. Can you please remove the Support License key from localhost/connexions? After you remove the key from that site (go to Event Espresso > General Settings, blank the field and save) we can reset your key again.

September 12, 2017 at 11:08 am

I have removed the key from local host, blanked, saved and reset the key on my production site and still cannot update the plugins.

You won’t be able to as the key was assigned to your localhost, I’ve reset it again.

1) I cannot do localhost desktop development without an additional license

Don’t use the license key on your development copy and update the plugin manually on that site:

https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#ee4-manual-update

2) If I have to blank the key and wait for you to reset it, my production site will be effectively down while waiting for that to happen.

Why is the site down? The key has no effect on Event Espresso other than support and one click updates. Your site would continue to work as it was even without a license key.