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Cannot Authorize Square Plugin

Posted: January 10, 2024 at 5:20 pm


Robert VanDette

January 10, 2024 at 5:20 pm

An Error Occurred During Authorization
It has been logged, but if you continue to experience problems, then please contact Event Espresso Support. Also have this error: Event Espresso Square payment method failed the authorization health check! Please try to re-authorize (reconnect) for the Square payment method to function properly. I can’t log into square to re-authorize


Tony

  • Support Staff

January 11, 2024 at 1:22 am

This reply has been marked as private.


Robert VanDette

January 11, 2024 at 5:43 am

Tony – I uploaded the new square plugin. It showed that I was connected but still gave this error: Event Espresso Square payment method failed the authorization health check! Please try to re-authorize (reconnect) for the Square payment method to function properly. When I tried to disconnect square it does nothing and states it is still connected. When I click on the connect with square button a popup appears and spins and does nothing. Need some help


Robert VanDette

January 11, 2024 at 5:55 am

I even tried using the square payment method after uploading and it did not work. gave an error during checkout that is was not able to process


Tony

  • Support Staff

January 12, 2024 at 5:42 am

We’ve made a change on our end which should fix the Authorization error you were getting.

Can you retry and let me know if it works?

If not I’ll need to take a look at the request itself if possible,for that I’ll need the log in credentials on this form:

https://eventespresso.com/send-login-details/

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