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Jos
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October 28, 2015 at 9:51 am
I recently marked a registration status as cancelled and ticked the send related messages.
The following error message occurred. The status was changed to cancelled.
An error has occurred:
Something went wrong and the message for this registration was NOT resent
EED_Messages – process_resend – 625
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Lorenzo Orlando Caum
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October 28, 2015 at 11:01 am
Hi Jos,
Could you go to Event Espresso –> Messages and take a look at the Registration Cancelled message type?
http://cl.ly/image/3i2D2h1F1Q2D
Does the registrant recipient appear blue which means its active or grey which means that its deactivated?
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Lorenzo
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Jos
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October 28, 2015 at 4:15 pm
Hi Lorenzo,
Under Messages-> Default Message Templates Tab – “Registration Cancelled” is showing grey for both Admin and for Registrant link.
Under the – Settings Tab- “Registration Cancelled” is showing in the Email Settings active box.
I am using various custom templates selected on the event admin page, but Registration Cancelled is set to Global Settings.
Regards,
Joseph
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Lorenzo Orlando Caum
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October 29, 2015 at 9:24 am
Hi Joseph,
Grey means that they are deactivated.
Click on the grey Registrant link and then look for the TO field and then enter the following shortcode and save changes:
[RECIPIENT_EMAIL]
Then the Registration cancelled message type should appear like this:
http://cl.ly/image/1h3O2E433f2G
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Lorenzo
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Jos
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October 29, 2015 at 11:23 am
Great Thank you Orlando!
I forgot that’s how it is activated.
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