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richard sandilands
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February 8, 2023 at 9:13 pm
We have a cancelled registration in our system (it was actually moved to a different event/ticket via the Mover add-on).
But there is still a ticket for this cancelled registration generated by the Ticketing add-on.
If I re-send the ticketing notice email to that person, it links them to a ticket for the event even though their registration is cancelled.
So this user has two tickets: one for the approved registration and one for their cancelled registration for a different event.
Is this expected behaviour?
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Tony
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February 9, 2023 at 2:41 am
Hi there,
The tickets from the printable tickets add-on are dynamic, the aren’t ‘assigned’ as such because they are generated on the fly using the registration.
ALL registrations will show a ticket with that add-on because the idea behind the tickets is for them to be scanned via a barcode scanner or mobile app. When that happens a request is sent to the site to confirm the status of the registration the ticket is for, Approved will show they checked in, anything else will alert on the screen. So someone showing up with a cancelled ticket and then having it scanned at the door would be rejected.
If I re-send the ticketing notice email to that person, it links them to a ticket for the event even though their registration is cancelled.
Is that sending a ticket notice for the ‘new’ registration or the ‘old’ (cancelled) one?
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richard sandilands
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February 13, 2023 at 8:47 pm
That makes sense, and indeed, it shows up as cancelled when scanned.
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