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T R
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April 13, 2017 at 12:34 am
Hi there, the latest date I could find on this issue was 2013, so hoping there’s an update on it. We are using the user integration add-on and I need to know if we can set a time whereby attendees cannot cancel their registration anymore. We can’t have people cancelling their registrations 2 hours before an event for example.
How can we limit this to say 2 days or a set time frame before the event?
Thanks for any help.
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Tony
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April 13, 2017 at 3:50 am
Hi there,
By default Event Espresso does not provide a way for users to cancel registrations on the front end, so can you let me know how users are cancelling the registrations currently?
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T R
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April 13, 2017 at 6:17 am
Hi there, when a user is logged in and viewing their event list, they are able to cancel their registration, please see screenshots.
http://prnt.sc/evy7mn
http://prnt.sc/evy4d7
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Tony
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April 13, 2017 at 6:58 am
That link does not set the registration status to cancelled so that registration will continue to apply to the event even if the user clicks that link.
What that link does is clear the user’s current session, any unsaved data will be lost but the completed registrations (or current registrations) will remain as normal. We do have a ticket to change the functionality of that link so that it does set the registration to cancelled but it currently does not.
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T R
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April 22, 2017 at 3:22 am
Got it, thanks for clarification.
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