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Cancelation Fee

Posted: August 8, 2018 at 7:42 pm


August 8, 2018 at 7:42 pm


I am unclear on how to process a refund with a cancellation fee. Our policy is to collect a cancellation fee if a refund is requested less than 10 days prior to an event.
I have issued a refund through our processor and created a partial refund through the EE transaction details. However now the transaction status shows “overpaid” Total “free”, and Paid “0”.

How can I fix the accounting in EE?




  • Support Staff

August 9, 2018 at 2:36 am

Hi Michael,

However now the transaction status shows “overpaid” Total “free”, and Paid “0”.

Currently, if you cancel the registrations assigned to a transaction it will remove the line items from the transaction, meaning there’s no moneies ‘owed’ to apply the payments remaining on the transaction to.

I’ll check in with our developers on this and get back to you (it may take a little due to time differences).


  • Support Staff

August 9, 2018 at 2:55 am

Just to note, what you can do currently is change the registration status of the registrations assigned to the transaction to ‘Pending Payment’, the user wont show up as ‘canceled’ any longer but the accounting will be correct.

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Status: closed

Updated by  Tony 6 months, 1 week ago ago

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