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Sean Niemiec
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October 14, 2013 at 1:00 pm
Getting very fruhstrated.
for months I have gotten occational calls from customers saying they can’t complete a purchase on our website – I always try to purchase a ticket for the same day and it seems to work – so I assume they are technically challenged.
But today I have several calls and then tried and I CAN’T EVEN GET my site to work
I have screen shots but I don’t know how to attach them to this forum.
But the message is “An error occured, a valid price is required.”
Then on the next page it says
Attention
For The Illusionist & the Medium, please make sure to select between 1 and 101 attendees or delete it from your cart.Remove this item from your cart
Attention
For The Illusionist & the Medium, please make sure to select between 1 and 101 attendees or delete it from your cart.Remove this item from your cart
Edit Cart
PLEASE HELP
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Josh
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October 14, 2013 at 1:23 pm
Hi Sean,
If you’re using any of the [ESPRESSO_CART_LINK] shortcodes on your site then you will need to update to Event Espresso 3.1.35.1.P. If updating does not fix the cart issues you are seeing, can you post a link to the page where you are seeing the errors so we can investigate further?
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Sidney Harrell
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October 14, 2013 at 1:30 pm
It sounds like you have some bad event data in your session (cart). This can happen if you added an event to the cart but didn’t complete the process, then go back sometime later but in the meantime the event has closed. Try going to the “Registration Cancelled” or “Thank You” page, which will clear your cart, then starting the process over again. You may want to add a link to the “Registration Cancelled” page labeled “Clear Cart” with a note that if the user encounters a problem during the registration process, they can go there and start over.
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Sean Niemiec
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October 14, 2013 at 6:55 pm
Okay guys – I did the updates and it seems to work now.
THANKS SO MUCH!
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Sean Niemiec
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October 14, 2013 at 7:01 pm
wHOOPS spoke too soon.
I updated the plugins and it fixed the issues with Oct 31 but not for this weekend.
I have tried everything that you have suggested and the issues remain.
Try to start to buy tickets for this thursday. http://www.intriguetheater.com
Really fruhstrating.
Sean
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Dean
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October 15, 2013 at 1:14 am
Hi Sean,
I registered for this Thursday without any issues. Can you check again please? Maybe clear your browser cache.
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Sean Niemiec
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October 15, 2013 at 1:47 pm
I just tried and got the same message
“An error occured, a valid price is required.”
I got 7 messages today from people saying they are having trouble buying tickets.
I really don’t know what to do at this point. When I had 1shoppingcart – it didn’t look as pretty as EE but it worked fine.
I really don’t know what is going on but what scares me is the customers that don’t call in after it doesn’t work and just give up completely.
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Josh
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October 15, 2013 at 2:27 pm
Hi Sean,
Can you go into the WP-super-cache plugin’s advanced settings and add the Event Espresso pages to the “Do not cache” list? After this you’ll need to delete the cache so it rebuilds a fresh cache with no Event Espresso pages included.
Here is a screenshot showing some default Event Espresso pages added to WP Super Cache’s “Do not cache” list:
screenshot
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Sean Niemiec
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October 15, 2013 at 4:29 pm
Will do – thanks!
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Dean
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October 16, 2013 at 5:48 am
Please let us know how you get on after disallowing the pages fromt he cache.
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Sean Niemiec
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October 17, 2013 at 8:27 am
I disable the “super cache” plugin completely – because I didn’t understand Josh’s directions.
I am still getting the error – when trying to buy tickets off my own site.
Sean
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Tony
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October 17, 2013 at 8:46 am
Unfortunately when you disable a caching plugin such as this the cache is still active (as is the case on your site)
As can be seen by
<!-- Cached page generated by WP-Super-Cache on 2013-10-17 09:27:45 -->
<!-- super cache -->
At the bottom of the pages.
If you are removing the plugin re-activate it, go to Settings -> Wp Super Cache.
On the ‘Easy’ tab you should see http://d.pr/i/LvZR
Make sure Caching off is selected and press ‘Update Status’
Then press Delete Cache.
Then De-activate the plugin.
We can also direct you through the steps to enable the plugin and allow event espresso to work, although it looks like the default EE pages have been changed, we would therefor need to know these pages.
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Sean Niemiec
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October 17, 2013 at 10:36 am
Looks like that might have worked – we will see if the number of calls goes down and online reservations go up.
Thanks tony!
Sean-Paul
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Sean Niemiec
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October 17, 2013 at 11:16 am
Is there a way I can disable the pop up description of a show on the calendar – and just have them click on the date for more information. I feel that pop up usually causes mor confusion.
Please advise.
Thanks!
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Dean
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October 18, 2013 at 12:39 am
Hi,
It is best to start a new forum topic for unrelated questions, it helps us and the wider community. However, in answer, if you go to the Calendar Settings page and change “Show Tooltips” to No it will stop the tooltips from showing.
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