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Calendar invitations

Posted: October 9, 2018 at 3:59 pm


Alana

October 9, 2018 at 3:59 pm

Events Espresso appears to be sending out calendar invites to our registered attendee’s. How can I stop this?


Tony

  • Support Staff

October 9, 2018 at 4:34 pm

Hi Shelby,

Event Espresso doesn’t send out any calendar invites, do you have an example of the invite I can view?


Alana

October 9, 2018 at 4:50 pm

Hi Tony, I can’t work out how to attach an image here for you. But it just looks like a standard calendar invite via email. We have a generic event email address we use for event espresso, and that’s the email that has sent out the calendar invites. I’ve checked the outlook account’s calendar & send folder and nothing has been sent directly from the outlook account.


Josh

  • Support Staff

October 9, 2018 at 7:47 pm

Hi,

The support forums do not accept image uploads, but you can upload the image elsewhere and post a link here. You’ll find more specifics here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


Alana

October 9, 2018 at 9:49 pm

Hi Josh,
The calendar invite looks like a standard calendar invitation.
We have a generic event email address we use for event espresso, and that’s the email that has sent out the calendar invites. I’ve checked the outlook account’s calendar & send folder and nothing has been sent directly from the outlook account.


Tony

  • Support Staff

October 10, 2018 at 8:09 am

As far as I am aware, EE doesn’t send calendar invitations at all.

If you go to Event Espresso -> Messages -> Message activity you can see all of the messages sent by EE, unless you’ve had some custom work done to add calendar invitations you will not find any in that list.

Are you sure they aren’t google calendar notifications? The email address set in EE will be sent along with the other details if the user downloads the ical and adds the event to their calendar. If you can post a screenshot of the message we can help identify where it’s from.

The support post ‘Calendar invitations’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 2 months ago ago

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