Support

February 18, 2015 at 1:52 pm

OK I’ve finally worked out what the problem is but I need help with the solution. This happens on every PC and browser I have and every time I ask you for support (or thinking that a new version of EE4 will solve it) I keep getting the same answer: “We can’t replicate the problem.” So I changed the timezone on my PC to the US (Pacific Time) and the problem goes away. I am based in New Zealand so if you change your time zone to GMT-12 you can see the problem. I’ll look at adding a video to this thread so you can also see it. Any ideas on how to fix it?

February 18, 2015 at 3:04 pm

Here is a video demonstrating the behaviour: https://www.youtube.com/watch?v=x4f10YfYis4&feature=youtu.be

February 19, 2015 at 4:25 pm

Yes I can confirm: brand new WordPress install (4.1.1) with latest release of Event Espresso 4, Calendar and Events table.

No changes whatsoever to the codebase – using Twenty Fifteen theme – no extra plug-ins. I get *exactly* the same behaviour.

It seems to me that this is a javascript issue with the Calendar .js file. Any ideas on a fix?

February 19, 2015 at 4:43 pm

Finally, it seems to not work for Australian timezones, and most of Asia. When I set the timezone to east India however, it starts to work. Strangely enough I can see the day views on demoee.org – what time zone is this server based in?

February 19, 2015 at 7:08 pm

NO this is a blank WordPress install with no other plugins.

I have just changed the timezone in WordPress to GMT (which is 12 hours behind New Zealand) and now I can see all the dates in the calendar (albeit 12 hours behind).

I do not understand why I am the only one with this problem as I’m not doing anything unusual here. Surely someone in Asia Pacific has come across this problem before?

Is there a workaround that you can think of?

February 19, 2015 at 8:16 pm

OK after spending hours and hours on this, I can confirm exactly what the bug is.

I can replicate it both on my PC and on demoee.org.

If the client PC has a timezone set to New Zealand then any appointments that are past midday (12:00) will NOT display in the day-view (you can confirm this yourself by setting the timezone to New Zealand time, then go to demoee.org; you can see the appointments in the morning in the day view but ones after midday you cannot see in day view, only month and sometimes weekly view).

When you chance your local time to a US timezone, you can see everything.

Do you have any ideas on how to fix so that I can implement this before your next major release/bug fix? Thanks

February 20, 2015 at 3:11 pm

Hi Josh – I see you’ve given me a previous version (3.1.0). This version wasn’t working completely either, although it works slightly better than 3.2.1 but not for what I want to do. Let me explain:

If you want to show the calendar *first in day view* (which is what I want to do), it will only show events before midday. The ‘workaround’ in v3.1.0 (which isn’t acceptable to me), is that if you show the month or week view first, then it will show all the events correctly in the day view afterwards.

What I would like to do is show ‘What’s happening today’ by showing a calendar of today only (basicDay).

I imagine that other countries in will be getting this same issue – not just little far-flung New Zealand – it will just be for varying levels of degree depending on their timezone. I imagine it might not have come up in your testing because of where you’re located (e.g. everything works perfectly if I change the timezone on my client PC to US time).

By the way, I logged this issue about 3.5 months ago but didn’t get a satisfactory result then either: https://eventespresso.com/topic/day-views-both-agenda-and-basic-dont-show-events-if-day-views-are-default/

Thanks