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OffCamber12
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March 3, 2021 at 2:37 pm
Hi, we have setup a Bundled pricing event and a Graduated event, but when we purchase a ticket for, say, 3 tickets we only get ONE attendee – we need different attendee info on the rego form for 3 attendees.
This works fine on ordinary ticketing, but not Bundled or Graduated tickets
I have checked the docs but cannot find an answer.
Help please
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Tony
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March 4, 2021 at 9:14 am
Hi there,
Can you link me to the event so I can view the ticket/event setup please?
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OffCamber12
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March 4, 2021 at 5:21 pm
The links to the events you asked for are here:
https://offcamber.com.au/events/test-event-bundle/
https://offcamber.com.au/events/test-event-graduated/
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Tony
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March 5, 2021 at 8:06 am
Hi there,
Within each event you can set the questions that are asked for both the ‘Primary Registrant’ and any ‘Additional Registrants’.
On those events it looks like the questions are only set on the Primary Registrant, so you need to check at least ‘Personal Information’ in the additional registrant meta box and update the event.
Edit both of the events and it looks something like this:
https://monosnap.com/file/SbYGsxdaZwiWs4NzEmDA0v2DNWikX8
You need to update the bottom section shown in that screenshot to include at least 1 question group.
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OffCamber12
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March 5, 2021 at 4:01 pm
Duh – so obvious – thank you!!!
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Tony
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March 5, 2021 at 4:15 pm
You’re most welcome, its only obviously now you know what it is 🙂
Any further issues just let us know.
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