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Bought EE4 License, but account says EE3

Posted: January 8, 2015 at 2:58 pm


lfhershberger

January 8, 2015 at 2:58 pm

1. I tried buying an EE4 license and it says I already have it.

2. But my account still says it’s for EE3 http://cl.ly/image/353f1v043L3H

3. And my site has this message: http://cl.ly/image/0C2C2b1k3A0J
which essentially says to go buy a new license, which puts me back at problem 1 –
but now it shows this message
http://cl.ly/image/3I473A0C0j0z


Lorenzo Orlando Caum

  • Support Staff

    •

January 8, 2015 at 4:54 pm

Hi, as an Event Espresso 3 support license holder, you’ll gain access to Event Espresso 4 automatically.

If you are wanting to switch to an Event Espresso 4 only support license, then please contact sales here:

sales [at] eventespresso.com

I’ve also released your support license key. Try reactivating it on your site again.

—
Lorenzo

The support post ‘Bought EE4 License, but account says EE3’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 9 years, 4 months ago ago

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